FAQ

Frequently Asked Questions
All Bay Jumpers FAQ

 

Q: Do you deliver and set up?

A: Absolutely! We will deliver and set up each bounce house and insure that it is clean and in good working condition well before your party starts and come back to take it down after the party is over. Set up normally takes about 15-20 minutes, and take down is about 10-15 minutes. This service is included in your rental cost.

Q: What kind of power is required?

A: You are expected to supply an electrical outlet. Our bounce houses plug into a standard 110 household outlet. We will supply the cord, and we ask that nothing else be plugged into the outlet we are utilizing. Be sure to test outdoor outlets as they are likely to go bad, and if you don’t use them often, you may not be aware that they don’t work until time for setup! Plug a hair dryer into the outlet and let it run on high for a few minutes to test. Placement of the bounce house should be no more than 50ft from that outlet. If you would like to set up a bounce house at a park or place without an electrical outlet within 50ft, let us know and we can arrange to use a generator for an additional charge.

Q: What type of surface can the bounce house be placed on?

A: The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.

Q: How much room do I need to set up a bounce house?

A: You should have a clear area that is 18′x18′ with a vertical clearance of 15′-22′. When you call to reserve your bounce house, we will let you know the dimensions for the particular bouncer you will be renting.

Q: Are your inflatables clean?

A: Bounce houses tend to get really dirty- they are outside in all types if weather! We clean and sanitize each unit after every rental, and store them indoors to maintain a “like-new” condition. We do this so you can feel secure that the surfaces your children are coming in contact with are clean and germ-free.

Q: Are bounce houses safe?

A: Yes. Our bounce houses are constructed to be as safe as possible. Each bounce house comes with a safety front step, emergency exits, and 18 inch stake tie downs. As with any activity involving small children, an adult should supervise. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the bounce house. All of our bounce houses are covered for weather protection (direct sun & light rain) and they have netting on all four sides to allow for greater visibility and air circulation.

Q: How many kids fit in the bounce house?

A: 15′ x 15′ bounce house:

From Ages 5-8: 9-17 kids fit in the bounce house

Water slide and Dry slide:
From Ages 5-8: 9-17 kinds fit in a Water/Dry Slide

Q: What are the bounce house rules?

A: • Adult supervision is required at all times.
• No shoes, eyeglasses, food, gum, candy, or drinks.
• No climbing on the walls or netting.
• No flipping, somersaults, wrestling, or fighting.
• No SILLY STRING!
• Allow only the same size kids to bounce at a time.

Q: Is there a deposit required to reserve a bounce house?

A: No. All we need to know is your name, date, time & location of your event, 2 contact phone numbers as well as the bounce house theme you prefer. We will collect payment (Cash or Check) the day of the party when we set up.

Q: When should I reserve a bounce house?

A: Bounce houses are reserved on a first-call, first-serve basis. Popular bounces book up 1-2 months in advance. The earlier you book, the more choices you have to choose from. If you have a date, please reserve early since there is no deposit required. If bounce houses are available, we are able to take next day reservations.

Q: Can I have my party at a park?

A: Yes. Bounce houses are great for parks. Some parks require that you have reservations in order to have a bounce house at the park. Contact the park district for requirements. Also check to see if electricity will be available, if not we can arrange for a generator for an additional charge. We will also need to know the time that you plan on ending your party so that we can arrange to pick up the inflatable immediately after. This assures that you don’t need to worry about it after you have left.

Q: How do I reserve my bounce house?

A: Simple! Just call us and one of our friendly “Inflatable Specialists” will reserve your jump and gladly answer any questions you might have.

Q: What is your weather policy?

A: Your child’s safety is our main concern. We reserve the right to cancel due to rain

or high winds. If the sky is overcast or if there is a light
rain with no wind, we can still set up our bounce houses.
However, if you elect to proceed with the party, there is
no refund once we have set the bounce house up.

Q: What if I have to cancel?

A: No Problem. Just give us a call, there is no cancellation
fee. However, we would appreciate as much notice as
possible so we have a chance to rent your bounce house
to someone else, we usually have a waiting list.

Ready… Set… JUMP!